I called Taiwan Railways Administration

I called Taiwan Railways Administration to see if steam locomotive will run in Taiwan this year .
I spoke in Chinese and English. Unfortunately nobody understood my questionnaire.
My call was transferred to Taiwan Sightseeing Administration which has a Japanese speaking staff.
I said to her the person on the phone, “Are there any plans that to run steam locomotive in Taiwan this year? It is a black train
A steam locomotive is a railway locomotive that produces its pulling power through a steam engine. These locomotives are fueled by burning combustible material—usually coal, wood, or oil
She said to me, “ We don’t have such a steam locomotive company”. I don’t understand what you said.” I was really disappointed in her and asked to talk with English speaking staff.
He told me there are no plan about steam locomotives in Taiwan.
I can’t see and write on the phone. I faced a language barrier.
I am going to Tainan and Taizhong in March. If I lose my way, what should I do?
I will prepare for the trip carefully without causing any problems.